Is it safe to use my credit/debit card ?
How much is postage and packaging ?
Can I order from outside the United Kingdom ?
How will I know my order has been received ?
When, and how, will my items be despatched ?
When do I pay for my order ?
What if I don't want to use my credit card ?
Can I pay in any currency ?
What is your exchange and returns policy ?
Do you have a privacy policy ?
What should I do if I have a complaint ?
What methods of payment do you accept ?
Security and Fraud ?
Product / pricing changes and safety standards ?
What will it show on my credit card receipt ?
Why can I not see the Java Applet on your credit card payment screen ?
Ordering Multiple Duplicate Items ?
Is it safe to use my credit/debit card?
Yes, it is completely safe to use your credit card to order on-line via our website. We know of no documented
cases of credit card fraud using our shopping system. All personal information
and credit card numbers are encrypted in the software when the order is placed
using 128 bit encryption. They are only decrypted after they reach our computer,
which is inaccessible from the Internet. They cannot be read by anybody but
ourselves. We also ensure none of our staff have access to your credit card
numbers therefore further limiting the movements of your details. In fact it is
safer than using your card at a shop or petrol station, so go ahead - it’s
secure!
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How much is postage and packaging?
For standard packing and around 3
working day delivery within the United Kingdom we make a charge of £3 per
parcel. European delivery will cost a minimum of £7 and may take up to 5 working
days but this depends on your country’s delivery system. For International
delivery the cost will be a minimum of £10 and may take up to 7 working days but
again depends on your country’s postal system. For outside the UK the P+P
is calculated on an escalator system which takes size and weight into
consideration. See the actual cost when you are at the checkout.
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Can I order from outside the United Kingdom?
Orders will be taken from
most international customers and will be processed in the normal manner.
Although we will try our best to help you minimise import duties and taxes, it
is your responsibility and not ours, to pay any import duties and taxes which
may be applied to any delivery. PLEASE NOTE: We will not deliver to the
following countries - Argentina, Ascension, Barbados, Brazil, Chile, Columbia,
Ecuador, Ghana, Indonesia, Jordan, Kuwait, Latvia, Mexico, Nigeria, Paraguay,
Singapore, Slovakia, South Africa, Tunisia, Trinidad & Tobago, Uganda,
Ukraine or Uzbekistan.
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How will I know my order has been received?
We will e-mail you when
your order has been received. We will also e-mail you when the order has been
shipped.
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When, and how, will my items be despatched?
Despatch will normally be
within 2-3 working days and up to 10 days for non-stock items. Delivery
will normally be by Royal Mail registered post and therefore requires a
signature. However, we can never guarantee the reliability of the courier
service, therefore this should be taken into consideration when ordering and
sazoo.co.uk cannot be held liable for any items which are delivered
late.
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When do I pay for my order?
We will ask for your credit card
details when you have confirmed your order at the checkout. Your credit card
will be charged when your order is ready to be shipped.
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Ordering Multiple Duplicate Items?
We would request that you refrain from ordering multiple items of the same product either side of the size you require. This limits the stock we hold and may result in other people not being able to order the product they require. We would strongly suggest that you email us stating the product you require, the colour and the measurements of the child including if they are particularly small or large for their ages and whether there are any other special considerations which we should make. This will also help in you not having to send stock items back for exchange.
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What methods of payment do you accept?
We accept Visa, Mastercard, Switch,
Delta, Solo and Maestro – if you use Paypal then we also accept this method of payment. We cannot accept American Express, JCB, Diners, DCC or any other
type not shown above.
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What will it show on my credit card receipt?
As sazoo.co.uk is part of our store brand, you will see that your receipt shows sazoo which is based in Derby, England. We hope this does not cause too much inconvenience.
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Security and Fraud?
To protect our customers and prevent delays to your orders,
sazoo.co.uk will actively check the authenticity of each and every
transaction. Sazoo promise to serve their customers well and provide
competitively priced products therefore we must verify that your order is
legitimate.
Security is of Paramount Importance to Us. We use the latest firewall / antivirus / antispyware and security software. Your details are encrypted when they are transmitted to us. We have been selling online since 2000 so your details / orders are safe. We always shred all confidential information to protect our customers from identity theft. We do not store any unnecessary information about you and always ensure that this information is safe. I am the only person who see's your credit card details. We only use a PO Box address for one reason - to reduce on junk mail. You can write to us requesting our full postal address which will be provided to genuine customers. It will not be provided to any marketing companies.
Be safe when shopping on-line !!
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Why can I not see the Java Applet on your credit card payment screen ?
Your computer probably does not have JAVA set up on it and you can download safely the java applet from the following website link : Click Here http://www.java.com/en/download/index.jsp and then just press refresh on your payment screen once it has taken effect.
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What if I don't want to use my credit card?
We currently only take orders which have been processed through the internet. You have to use your credit card to make a payment either through our encrypted system or via the paypal payment centre. We no longer allow postal or telephone orders. The main reason for this is security as the banks use this information to process the order and determine whether it is genuine.
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Can I pay in any currency?
Currency Confusion - Shopping in
foreign funds - made easy! Even if you don't have any UK pounds, you can still
buy our products. We will charge you in UK pounds, and the equivalent value in
your own currency will be deducted from your credit card (subject to the usual
currency fluctuations). There are many currency conversion facilities online
that you can use to determine a reasonably accurate estimate of a purchase in a
foreign currency. We recommend the Yahoo Currency Converter: http://finance.yahoo.com/currency?u
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Product / pricing changes and safety standards?
Due to regular changes
made by manufacturers to the styles and colours of the garments they produce,
products may not always match the picture shown in style or shade. Sazoo.co.uk
reserve the right to change without prior notice or send a suitable alternative
if the exact selection is not available. Prices are only valid on order
completion. While colour photography and printing are as accurate as possible,
slight variations from the original may occur. All products comply with the
appropriate safety and consumer regulations.
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What is your exchange and returns policy?
At sazoo.co.uk your
satisfaction is important to us. All items we sell we personally inspect
ourselves prior to shipment. We do not sell inferior quality or seconds.
Unsoiled items in original packaging / condition (tags also must be attached)
may be returned for exchange or refund of purchase price strictly within 7 days of
receipt. Please only return the items which you require refunding or exchanging,
as it is not necessary to send the whole parcel. However, in order for us to be
competitive, any parcel returned for exchange (and any subsequent returns) will
be subject to a small handling and posting charge of £3 (taken from your
original credit card) for the UK, £5 for Europe and £7 for the rest of the world.
Your packing slip or order number is required to process your return.
Shipping and handling fees are not refundable. Sazoo.co.uk cannot be responsible
for lost or misdirected returns, so for your protection, prepay and insure all
returns and send them to the address shown in the contacting us section. This
does not affect your statutory rights as a consumer.
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Do you have a privacy policy?
When placing an order you will
receive a confirmation e-mail from us after the transaction is complete.
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
1998) and according to the Which? Web Trader Code of Practice. We collect
information about you for 2 reasons: firstly, to process your order and second,
to provide you with the best possible service. We will not e-mail you in the
future unless you have given us your consent. We will give you the chance to
refuse any marketing email from us. The type of information we will collect
about you includes:
· your name
· address
· phone number
· email
address
· credit/debit card details
We will never collect sensitive information about you without your explicit
consent. We will never share, distribute or sell any of your information to
third parties whatsoever.
If you have any questions/comments about privacy, you should email
us.
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What should I do if I have a complaint?
Complaints can be a
useful source of information about how others see us, and how we are serving our
customers. Whether the complaint is justified or not, the person making the
complaint feels aggrieved with the service we provide. Therefore we have an
established procedure for monitoring and dealing with complaints to restore the
customer's confidence in the sazoo.co.uk for the future. If you feel you have a
complaint please email us or write to us at the address in the contact us section. The below link takes you directly to the page:
Customer Service Form
You will
hear from us within 3 working days of your complaint with the steps we propose
to resolve matters.
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